We pride ourselves in always being available for our clients. So anytime a client calls, we try our best to fit the client in the same day or as soon as possible. When a client walks in, we will do our best to service the client, in a case that we are fully booked, we kindly let the client know the exact time when he/she could be seen.
Clients are allotted a 9 minute grace period. At ten minutes you are marked as a no show. You will be charged the full price of the service, as stated in our no-show policy. If you are running late, please give us a call to let us know. We will do our best to squeeze you in when we have an opening, in a case that we are fully booked, we will kindly let you know the exact time when you could be seen.
The Wax Bar has a strict no-show policy. If a client does not show up for an appointment the client will be charged for the full service, and will not be able to reschedule until it is paid in full. Customers who fail in the second non-appearance of their visit will not be able to reschedule.
All locations use sales tax for products sold.
Clients may receive a full refund in the form of store credit from the original store of purchase of any products returned with an original receipt within 14 days. To be eligible for a refund in form of a store credit, the product must be in new, unused condition. The client must leave the product at the original store. If the product has been opened or has been more than 14 days, we will not accept products.
We offer a 2-day performance policy on all our services. If we failed to give the ultimate experience than we will gladly touch up any service or redo any service at the original store of service within 2 business days at no charge. If we are closed for a holiday during those 2 days, do not worry because It will not count!
Our services and packages are non-transferable, no refunds are allowed, and no gift card exchanges are acceptable. However, anytime there is a question, please do not hesitate in sending an email to [email protected] with any questions or concerns, and we will verify your case.
No smoking of any kind, including vapor cigs, are allowed inside of the spa.
We have a great referral program, every time a client refers a friend, both clients receive 10% of any service or product.
If a client needs to cancel their appointment, we do not charge any fees, nor do we take a visit away from the loyalty program. We simply ask for you to call at least a day ahead to reschedule or to cancel the appointment.
There are no children permitted in the service room! Your appointment will be canceled and you will be charged the full price of the session. This is for everyone’s safety!
The Wax Bar requires a valid debit/credit card on file to schedule an appointment. Appointments are scheduled through our booking app, via phone, or our website.
Clients are not permitted to take any videos or pictures inside the rooms. The skin specialist may ask for prior approval for photographs or videos to be taken of you. A media release form must be filled out prior to any photos/videos taken for social media.
Only one client and one Skin Specialist are allowed inside the room during a service. No friends or family members can be inside of the room. If the client is underage, the guardian may go inside the room. If preapproved, a photographer will join for marketing purposes. Training new members of The Wax Bar will also be a part of some services.
If the card on file is declined, the client will have to pay that no show appointment in full before they are permitted to be a serviced again.